Payroll Critical Exceptions

 

Payroll Critical Exceptions

Payroll Critical Exceptions notate items that must be completed to start your payroll to ensure that POS hours are designated to the correct employee in Back Office and that labor expenses are accurately recorded.  

Critical Exceptions exist when:  

   1. You have an employee with hours in the POS, but they do not have an employee profile set up in Back Office. Clicking the add employee icon will bring you to the employee entry screen with the employee’s name and POS ID pre-populated. 

a.  

If your critical exception message is for a terminated employee, please rehire that employee in Back Office and validate their POS ID.  If a termination check was already entered and paid for this employee through a net pay, make sure to zero out the hours when submitting the payroll. 

2. The employee profile exists, but you need to add their POS ID from the message into their Back Office employee profile to link the POS hours to the employee.  

a. If you are onboarding or have recently switched POS systems, your full list of POS IDs can be found in Report Center > Report Card > Employee Reports > Employee Information  

 

3. An employee has clocked in with a job code in the POS that has not yet been mapped to a job code in Back Office. 

a. To correct, please start a chat to connect to a live agent to have the job code mapped to an existing Back Office labor GL.  

i. If this is a new job code, please connect to a live agent to have the job code created noting if it is a tipped position and if it applies to FOH Labor or BOH Labor.