W2 FAQs

W2 Frequently Asked Questions

Where do my Employees access the Employee Portal?

• Visit https://employeeportal.restacct.com/login
• There is no Employer access to Employee Portals

How can an employee access their W2 for multiple locations?

• Each employee will get access to an Employee Portal via email or text
• Employee will follow the link and verify their information
• Once verified, the employee can access all W2 and paycheck information

As an employer, can I print the W2s for all employees?

• Yes, as long as you have access to full SSN numbers and access to manage employees, you can view and print all W2s from the employee list screen in Profit Center

As an employer what is my responsibility to provide W2s – am I required to print them or can I just tell them where they can access W2s?

• You are required to provide your employees, active and terminated, with W2s. You do not need to print them out but you need to inform them as to where and how to access their W2s.

Why am I unable to print W2s for ALL of my employees?

• You are not set up with the proper access. You need access to manage all employees to view all W2s. If you have access to hourly employees only, you will not have access to all W2s.

How can an employee access their W2 for multiple locations?

• In the Employee Portal, it will list all locations with pay history associated with the employee
• They can click on the individual units and select the W2s for the applicable year for each location

An employee is getting an error message when entering in their social and/or date of birth?

• Verify with the employee that the social and/or date of birth in the Profit Center employee profile is accurate.
  • If it is not correct, update it in the employee profile in Profit Center and resend the link to the employee portal.
  • If it is correct, verify that the employee is entering the information into the portal with the correct format.

What’s the default username/password?

• The username will be the email that is listed in the employee profile by default or the phone number (based on how they chose to log into the account).
• The password is set by the employee upon log in

How do terminated employees access W2s?

• Employees both active and terminated will still have access to the portal to view and print all paycheck stubs and W2s.

As an employer, can I still print all W2s if the restaurant is out of business?

• Yes, Profit Center site access will remain for W2s only through the end of March for the administrator on the account.

An employee is filing their taxes using Tax Software and it is telling them that their employer owes them a refund for Social Security tax. What should they do?

• When Tax Software prompts the employee to enter Social Security Wages from box 3 (Social Security Wages) on the employee’s W2, they must add box 7 (Social Security Tips) to box 3 to arrive at the taxable earnings for Social Security Wages. (Social Security Wages= box 3 + box 7).

When filing taxes, the CPA says that Social Security tax was over withheld, and that the employer needs to refund the overage. Why is this?

• Box 3 on your W-2 only shows your Social Security wages, you will need to add box 7 (Social Security Tips) to box 3 to arrive at your taxable earnings for Social Security Wages.

Why does the amount in box 1 not match the total gross on my last paystub?

• More than likely you have pretax deductions (Medical, Dental, 401k, etc.) that were withheld from your paycheck. The total of your pretax deductions will reduce the YTD gross amount that is shown on your paystub to arrive at the amount in box 1 of your W-2.

An employee just downloaded their W2 and the Social Security number is incorrect. What should they do?

• Employees should contact the payroll administrator at their place of employment.
• Create a Support Request with ticket form Payroll, sub category of W2s, should be completed by the administrator to make the necessary corrections.

Why is a December bonus amount not reflected in box 1 of an employee’s W2?

• The reported earnings on W2s are based on check date. If the bonus was for the month of December but the check was dated in January, the earnings from the bonus will be included in next year’s W2 because they were paid in a different year.

What type of envelope is needed to mail my W2s?

• Envelope #9 Double Window will fit both the employee and employer address in the open windows

What should the employee do if they forgot their password?

• There is a "Forgot Password" link at the bottom of the page, they can follow the prompts to reset the password.