How to Repoll POS Master Document

How to Repoll POS Sales & Payroll Data

What does it mean to repoll?

A repoll signals to RASI that information has changed in the POS for the previous day. By repolling, the updated information is sent to RASI to update Sales, Payroll, and Report Card Reports

When do I need to repoll?

As a rule of thumb, a repoll should be initiated any time that information is changed in the POS that needs to be updated in RASI or the information that polled into RASI is incomplete.

• EXAMPLE 1: If an employee did not clock out or a manual update was made to the employee's clock in or out, a repoll would be needed to update the corresponding information in RASI.
• EXAMPLE 2: The information that polled does not match to the POS Sales Report

How do I repoll?

There are three different methods in which repolling can occur based on the integration with the POS. Find your POS below for more information.

ALOHA	DELAGET	DIGITAL DINING	DINERWARE
FOCUS	FUTURE	HARBORTOUCH	GENIUS/HEARTLAND
MAITRE'D	MICROS	ONE POS	POSITOUCH
R POWER	TOAST	SQUIRREL	SYNC
GO TAB	UNION	LIGHTSPEED U-SERIES/UPSERVE	LIGHTSPEED K-SERIES
LINGA	NORTHSTAR	CLOVER	HUNGERRUSH/REVENTION
REVEL	SHIFT4	SIMPHONY	SPOT ON
SQUARE	TABIT	TRAY	QU

Repoll from RASI Report Card "Polling Status" Page

Repoll by Contacting POS Dealer to Resend Data File

UNION:

Contact POS Dealer to request a new file at 855-375-4633 OR [e-mail]

R POWER:

Contact R Power to request a new file

Repoll Using the RASI Controller from the Back-Office Computer

1. Service should always be running. If stopped, restart using Tools Menu
2. Click to repoll SALES for yesterday
3. Click to repoll ENTIRE Payroll Period
4. Click to poll for a specific day using the calendar to select a date
    

REPOLL SIMPHONY VIA ORACLE MICROS SIMPHONY PORTAL

• Sign into your Oracle Micros Simphony portal account.
• Choose the “Exports” tab then select “Schedules” on the left column.
• You will see a few Export Schedules listed, but only one will have the option to “Run Now”.
• Click the Run Now link.

• A box will pop up. Click on “Date Range”
  • Select the End Date First
  • Select the Start Date
  • Click on “Run Now”
• The files will be pushed to Back Office and will repoll within 30-minutes.