Sales Balancing 101

PURPOSE: To review steps and Best Practices when sales balancing. Following the steps provided will ensure that all troubleshooting steps have taken place prior to involving your RASI Client Advisor. Not only does this educate your internal team, it also prevents delays in submittals and the financials posting.

My Sales Do Not Balance in RASI, What Should I Do?

• Repoll the information into RASI: A repoll takes the information gathered in the POS and pushes it back over to RASI. If there was an interruption or loss of internet when polling, by initiating a repoll, the existing data will be cleared out of RASI and the most current data will be polled from the POS.
• Verify that all manual entries are entered correctly: Manual entries can often house mistakes that cause the day not to balance. These can either be manual adjustments to numbers that polled over, or manual entries that need to be entered because they directly impact cash.
  • Click "Edit" and review manual entries for accuracy against the activity for that day. The most common manual entries include:
    • Cash Deposits
    • Negative Deposits (Server Tips Short & House Bank Reimbursement)
    • Tips Payable
    • Paid outs
  • Once polling has been completed, use the refresh button at the top of the day of sales to replace the current data with the newly repolled data. Please note that refreshing does clear out all manual entries so these will need to be reentered

• Compare the POS Daily Sales Report against the RASI Sales Transmittal: The POS report can identify items that are not populating correctly in RASI
  • Review the POS Sales Report against the Sales Transmittal in RASI and identify any differences
  • If discounts or tenders do not balance from POS to RASI, run the Mapping Report in Report Card to see if any discounts or tenders are mapped to cash over/short
  • Review the Sales Summary Report in Report Card to determine if any sales or tenders are showing as "Uncategorized"

I Have Verified All of the Information From My POS to RASI and Cannot Identify Why My Sales Are Not Balancing, What Should I Do Next?

• If all actions have been taken to verify the POS Daily Sales Report against the RASI Sales Transmittal and assistance is still needed:
  • Send a Support Request to your RASI Client Advisor
  • Note all items that you have already reviewed in the request
  • Attach a copy of the POS Daily Sales Report for the day in question
  • A RASI Client Advisor will review the reports and contact you with any additional questions

My Sales Are Not Populating & I Have a Note on My Sales Transmittal About a Broken Mapping, What Does That Mean & How Do I Resolve It?

• Broken Mappings: A broken mapping will occur when a new button is added in the POS and RASI needs to understand how to map and classify it. Tax and Compliance implications are taken into consideration for all new discounts and tenders, therefore, taking time to answer the prompted questions in their entirety will avoid headaches down the road.
  • View the sales transmittal in RASI for details on what new button is breaking the sales transmittal
    • NOTE: Even though only one item is broken, all sales will be held and not populate until the broken mapping has been resolved
  • Send a Support Request answering all prompted questions about the new button and send it to your RASI Client Advisor
  • The Client Advisor will work with your RASI Accountant to set up any new GLs if applicable and map the discount according to the answers provided
  • Client Advisor will complete mapping and respond to the request
  • All sales will populate to complete sales balancing

I Need to Add a New Button In My POS & Want to Ensure it Integrates Properly With RASI, What is The Best Practice?

• View the "Best Practices" document for your specific POS in Education & Training. This document will go through Best Practices specific to the POS for integration into RASI for Sales, Tenders and Comps
• If in question, contact your RASI Client Advisor to discuss PRIOR to setting it up in the POS. This allows the RASI team to ask questions to ensure proper setup for accounting purposes
• Once a new button is added, complete the Support Request for a new button right away. This allows the RASI team time to set up any new GLs is applicable and get the new button mapped without delaying your weekly sales transmittal submittal